Job Description

Customer Success Manager | Naperville, IL

Our client is a rapidly growing, dynamic healthcare services business looking for an exceptional and strategic Customer Success Manager to join their team in Naperville, IL. In this role, you will play a key part in ensuring clients receive top-tier support, guidance, and solutions tailored to their unique needs.

What You’ll Do:

• Lead, mentor, and inspire a team of customer support representatives and team leads, fostering a positive and high-performing work environment.
• Oversee customer support operations, including call center management, complaint resolution, and account servicing, ensuring a seamless customer experience.
• Develop and implement strategic initiatives to enhance customer satisfaction, optimize workflows, and elevate service standards.
• Establish and maintain strong relationships with outsourced support teams, ensuring alignment with company goals and service expectations.
• Conduct regular performance evaluations, provide coaching, and support continuous development to drive team success.
• Collaborate with sales, operations, and other departments to create a cohesive and efficient customer journey.
• Analyze key performance indicators to identify trends, improve processes, and enhance overall efficiency.
• Utilize customer feedback to refine service strategies and improve overall satisfaction.
• Stay up to date on industry best practices by attending relevant events, conferences, and professional development programs

What We’re Looking For:

• 5+ years of experience in a lead customer success, account management, or a related client-facing role within a B2B or Healthcare organization.
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to manage multiple client accounts while maintaining a high level of service.
• Experience in healthcare, waste management, or compliance services is a plus.
• Proficiency in CRM software and a data-driven approach to customer success.

Why Join Our Client?

• Be part of a growing company that values innovation, teamwork, and client satisfaction.
• Enjoy a collaborative and supportive work environment in Naperville, IL.
• Competitive salary, benefits, and career growth opportunities.

The Equus Group is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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