Job Description

About Sepro America:

Join a dynamic and innovative team at Sepro America, a leader in robotic automation. We are committed to delivering excellence in our products and services while fostering an inclusive workplace where diverse perspectives drive our success.

Job Summary:

We seek a motivated and technically skilled Field Service Technician to join our team. This role plays a critical part in ensuring the performance and reliability of Sepro robotic systems through expert installation, startup, maintenance, and repair services. This position requires 80% travel to customer sites for on-site support.

Key Responsibilities:

Startup & Installation:

• Follow all safety protocols to ensure a secure work environment.

• Oversee and assist customers with equipment unpacking and initial setup.

• Validate system installation, including mechanical setup and cable positioning.

• Test and verify robot functionality, including integration with presses and peripheral systems.

• Program and configure robotic systems to meet production specifications.

Repair & Service:

• Utilize diagnostic tools and troubleshooting techniques to identify and resolve equipment issues.

• Conduct inspections, perform preventive maintenance, and execute necessary repairs.

Customer Training & Support:

• Provide hands-on, on-site training for customers on robot operation, programming, and maintenance.

• Offer remote troubleshooting and technical support via the Sepro Hot Line.

Documentation:

• Prepare detailed service reports and maintain records of modifications and repairs.

Qualifications:

• Associate degree in Electrical Engineering, Mechatronics, or a related technical field, or equivalent work experience.

• Minimum of two years of experience in field service, preferably in automation, robotics, or industrial machinery.

• Ability to read and interpret blueprints, assembly drawings, and wiring schematics.

• Proficiency with diagnostic instruments, basic hand and power tools, and field equipment.

Skills:

• Strong technical problem-solving skills and attention to detail.

• Excellent customer service and communication skills.

• Ability to work independently while effectively managing workload and priorities.

• Flexibility to travel 80% of the time to support customer needs.

Physical Requirements:

• Ability to work in confined spaces and perform tasks requiring bending, reaching, and lifting up to 50 lbs.

• Frequent standing, sitting, and manual dexterity required to operate tools and equipment.

Employee Benefits:

• Paid vacation and holidays

• Comprehensive health benefits (Medical, Dental, Vision)

• Short-Term, Long-Term, and Life Insurance

• 401(k) retirement plan with company match

• Ongoing training and professional development opportunities

• Travel expense reimbursement for field assignments

Equal Opportunity Employer Statement:

Sepro America, LLC is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, creed, national origin, sex, age, disability, genetic information, veteran status, marital status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local laws.

Compensation details: 50000-75000 Yearly Salary

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