Job Description

General Manager

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part of Something BIGGER!

Mission Plumbing Heating & Cooling, a Southern Home Services Company, is looking for a dynamic- General Manager to join a thriving business that believes in work life balance and cares about YOU!

About this role:

The General Manager will be responsible for overseeing sales, operations, and profit/loss, and grow a high-volume HVAC, Plumbing, and Electrical service business. This role requires a proven track record of achieving or exceeding financial targets and the ability to manage and expand the business effectively.

Key responsibilities include maintaining and enhancing customer relationships, demonstrating excellent hiring and training skills for department staff, and fostering a positive and motivational work environment. Developing and implementing procedures and goals aligned with company policies and mission is essential. The role also demands building strong, collaborative relationships with colleagues, other managers and associates, all while promoting and contributing to a vibrant team spirit.

Our organization is committed to developing leaders and decision-makers, offering you significant autonomy along with comprehensive support to help you succeed.

In this role, you will be responsible for:

• Create, communicate, and implement the mission and strategic direction, ensuring every employee feels their role is crucial to the organization's success and that they are part of a larger purpose.
• Lead managers across various layers of a successful organization, guiding them to align with and achieve the company’s strategic objectives.
• Formulate and implement the company’s strategic plan, collaborating with all levels of the organization to ensure effective execution and alignment with business goals.
• Stay informed about the competitive landscape, including external and internal factors, market opportunities, industry developments, and emerging standards.
• Guide the organization through change, including expanding business offerings and exploring innovative ideas and methods.
• Evaluate organizational success using key strategic metrics to assess ongoing performance and make necessary adjustments, utilizing measurable aspects of the work environment.
• Manage and develop leadership staff, including hiring, terminating, and disciplining employees; scheduling; setting priorities; conducting staff meetings; counseling; evaluating performance; and directing work assignments to optimize resource use and customer satisfaction.
• Collaborate with the executive team and senior leadership to ensure well-considered, timely decisions, and effectively communicate ideas and directions throughout the organization.
• Assess workload distribution to optimize manpower utilization and maximize profitability.
• Ensure adherence to all processes and procedures, maintaining compliance with safety and company regulations.
• Assume full financial responsibility for the organization’s operations.
• Address customer escalation issues and ensure customer satisfaction.
• Identify and recommend areas for improvement, striving to enhance overall efficiency and effectiveness.
• Additional duties as assigned.

Required Qualifications:

• 5 years of managerial experience with a proven track record of leading and managing diverse teams effectively.
• Demonstrated experience managing Profit and Loss statements, including budgeting, financial forecasting, and cost control, with a minimum of 3 years in a similar role.
• A successful track record in business-to-consumer sales within the home services sector, with proven ability to drive revenue growth and meet sales targets.
• Experience overseeing day-to-day operations, including service delivery, customer satisfaction, and quality control, ensuring efficient and effective business processes.
• Ability to develop and implement strategic plans to achieve company goals, drive business growth, and adapt to industry changes.
• Skills in maintaining and enhancing customer relationships, addressing escalated issues, and ensuring high levels of customer satisfaction.
• Experience in recruiting, training, and developing staff, including setting performance expectations, conducting evaluations, and fostering a positive work environment.
• Proven ability to manage and lead through change, including business expansion, process improvements, and the adoption of new technologies or methods.
• Strong verbal and written communication skills, with the ability to effectively convey information to employees, customers, and stakeholders.
• Proficiency in using data to make informed decisions, assess performance, and identify areas for improvement.

Preferred Qualifications:

• Industry knowledge of HVAC, plumbing, and electrical systems, including current standards, regulations, and best practices.
• Knowledge of and experience with industry regulations, safety standards, and compliance requirements specific to HVAC, plumbing, and electrical services.
• Experience using Service Titan is highly preferred
• Customer Relationship Management (CRM) software experience is desirable.

The physical requirements of this job include:

• Perform work while sitting and/or standing at an individual work station or office
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

• Generous bonus plan based on performance
• Auto Allowance
• Comprehensive Medical, Dental and Vision Benefits
• Paid Training
• Discount Gym Membership
• Employee discounts
• 401K Plan with match and no vesting
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Company paid Short Term Disability
• Advertised pay is avg base plus bonuses for the General Manager position

This is an Exempt position.

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.

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