Job Description

Full Job Description

In this role, you will report to the HR Director - and provide customer service-based support for HR programs, including recruiting, onboarding, terminations, and job changes. You will assist with administrative tasks, support special projects and other projects. Using discretion, you will ensure the confidentiality of employee information while providing first-line support to HR team members. You may also offer backup support and identify opportunities for process or technology improvements to enhance the customer experience.

What You Will Do:

• Balance customer needs with company requirements, providing proactive, professional service to customers via email, phone, and in-person interactions.
• Serve as the primary point of contact for various HR services, handling inquiries, processing transactions, and ensuring data integrity.
• Assist with documentation reviews, onboarding logistics, and support HR team members across various functions (e.g., Hours, Talent Strategies).
• You will prepare reports, correspondence, and materials, facilitate new hire orientation, and maintain documentation.
• Identify process improvement opportunities, collaborate on projects, and ensure high-quality data entry and reporting.
• Assist with troubleshooting administrative issues and contribute to process enhancements with minimal direction.

Additional Responsibilities as needed:

• HR Solutions Center Supervisor/Lead and team members on a variety of tasks as needed.

What is Required:

• A minimum of one year experience providing a broad range of customer-focused administrative services within a centralized and/or shared services organization.
• Ability to interact patiently and diplomatically with people from a variety of cultures and backgrounds and to effectively communicate with individuals who may have varied levels of English language proficiency.
• Demonstrated experience in performing duties in a highly detail-oriented manner, with the ability to prioritize and handle multiple projects in a proactive manner.
• Excellent customer service skills with a focus on high customer satisfaction through first call, ticketing, or email resolution, response and escalation protocols, professionalism, service quality, and integrity.
• Excellent verbal and written communication skills with the ability to produce high-quality work (documents, reports, correspondence) that is concise, logical, and grammatically correct. Experience reviewing the work of self to ensure quality and accuracy.
• Experience interacting effectively with others and establishing and maintaining cooperative working relationships within a diverse environment.
• Ability to use excellent judgment and exercise discretion in carrying out duties related to confidential matters.
• Ability to work with limited direction on assigned projects and assignments. Excellent organizational skills with the ability to establish effective task-tracking systems. Ability to independently set and change priorities for effectively managing workload.
• Demonstrated experience working as an active team member; experience interacting with employees and managers as well as external parties, serving as primary contact point regarding customer service functions.
• Fundamental computer skills using a variety of technology tools and applications (e.g. HR Information System, Applicant Tracking System, case management system, Google Apps (mail and calendar), Word, Excel, PowerPoint, and ability to do research online).
• Ability to work core business hours and occasional overtime as needed.

Desired Qualifications:

• Experience operating in a fast-paced environment within a centralized and/or shared services delivery organization and serving as a primary point of contact.
• Knowledge and understanding of Laboratory policies and procedures pertaining to employment activities.
• This position is subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
• As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.

Job Tags

Similar Jobs