Job Description

• This position gathers and defines business requirements and conducts solution design reviews.
• Collaborates with Business Continuity and participates in the facilitation of IT Voice Services discovery efforts.
• This position is responsible for analyzing and evaluating the telecommunications systems, networks, and data.
• This position will provide business analysis and recommendations, technical support for associated voice services applications, design, implementation, and consulting support for projects related to voice technology.
• Interface with Operations personnel, external vendors and local telecom carriers.

Duties and Responsibilities:

• Organizes assigned activities across telecommunications applications, teams, and projects; accountable for dependency management within the scope of assigned telecommunications release components.
• Collaborates with team members to ensure execution of release adheres to the plan and timeline.
• Maintains release documentation and archives; stays abreast of future IT telecommunications maintenance activities.
• Practices adherence to the organization's release and change management processes, policies, and procedures.
• Completes assigned projects within budgetary and scheduling guidelines with minimal management involvement.
• Collaborates with vendors and/or customers throughout the execution of tasks and activities.
• Collaborates with essential department team members to understand voice services operations and technologies.
• Tracks progress and reports to internal teams and external sponsors when needed.
• Conducts and participates in discovery efforts to uncover location voice services designs.
• Performs analytical, technical, and administrative support in the planning, designing, testing, and implementation of telecommunication projects.
• Monitors voice solution performance and troubleshoots any issues.
• Escalates maintenance issues, including repair and moves, adds, changes.
• Makes telecommunications-related recommendations to improve business functions and services.
• Works with the internal team to recommend additional resource needs.
• Implements process improvement measures and maintains support documentation.
• Keeps up-to-date with the latest advancements in telecommunications technology and industry trends.

Required Skills, Competencies, Experience:

• Telecommunication systems/IVR experience 3 plus years
• Preferred Skills, Competencies, Experience:
• Experience with technology services or system installation with vendor
• training; computer/telephony integration (VoIP), disaster recovery, telephony and related products
• Experience in IT project coordination or similar.

Pay Range: $35-50

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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