Job Description

The Mail Document Associate will provide essential support for the mailroom operations. This role focuses on processing inbound and outbound mail, maintaining organization within the mailroom, assisting with inventory, and ensuring accurate tracking of all correspondence. The Mail Document Associate will work closely with the Mail Document Supervisor to ensure smooth and efficient daily operations.

Mail Processing

• Receive, sort, and distribute incoming mail and packages.
• Prepare and process outgoing mail, including labeling, postage, and courier arrangements.
• Accurately log and track incoming and outgoing mail using established systems.

Organization and Maintenance

• Maintain a clean and organized mailroom environment.
• Assist in monitoring mailroom supplies and notify the supervisor when items need replenishing.
• Operate and maintain mailroom equipment, such as postage meters and scanners, reporting issues as needed.

Support and Communication

• Collaborate with team members to ensure mail is processed in a timely and efficient manner.
• Respond to basic inquiries about mail distribution or tracking from internal teams.
• Provide general support to the Mail Document Supervisor as needed.

Compliance and Security

• Follow company policies and procedures for handling sensitive or confidential mail.
• Assist in implementing security measures, such as properly identifying and escalating suspicious packages or mail.

Office and Administrative Support

• Provide front desk coverage, including greeting visitors, answering phones, and directing inquiries.
• Assist with basic administrative tasks such as filing, data entry, and document preparation.
• Support other departments with special projects or ad hoc tasks as assigned.

Key Qualifications and Skills:

• High school diploma or equivalent required.
• Previous experience in a mailroom, office, or administrative setting is a plus.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Ability to follow instructions and work as part of a team.
• Capable of lifting and carrying mail/packages up to 25 pounds.
• Effective communication skills and a customer-service-oriented mindset.

Physical and Attendance Requirements:

• Regular in-person attendance is required.
• The role involves physical activities such as lifting, bending, and operating mailroom equipment.

Our Benefits Include*

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Professional Development and Mentor Programs plus Ongoing Training Resources
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
• Traditional 401(k) and Roth 401(k) with Company match
• Options for Flexible Spending Accounts and Health Savings Accounts
• Basic and AD&D Life Insurance
• Optional pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
• Performance-based career advancement

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

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