Job Description

PetMeds/PetCareRX (“Pets”) team is seeking a motivated Manager of Fraud Prevention. The Manager of Fraud Prevention is an integral role, responsible for reviewing all allegations of suspected fraud; analyzing data, and making critical decisions. They will report fraud findings, taking the appropriate action and effectively managing all fraud cases. Furthermore, they are responsible for the facilitation of fraud recovery in an effort to minimize fraud losses. The Manager of Fraud Prevention will perform administrative tasks while also taking responsibility for the frontline day to day analysis. They are expected to effectively manage the team through intelligent decisions and application of risk management skills, consistently ensuring the team is handled efficiently and effectively by monitoring and designating tasks accordingly.

This is a hybrid position - Must be able to commute in-office 3 days per week to the Delray Beach, FL corporate office.

RESPONSIBILITIES

• Investigate and manage fraud investigations, ensuring cases are handled timely, and documented accurately, following existing procedures
• Handling administrative tasks while also performing frontline day to day fraud analysis
• Conducts complex analysis, tasks, and reporting to prevent, detect, and record fraudulent activity.
• Effectively manage the team through intelligent decisions and application of risk management skills
• Consistently ensuring the team is handled efficiently and effectively by monitoring and designating tasks accordingly
• Identifying, monitoring, reporting and mitigating fraud risks for the business
• Collaborate with other departments that the Fraud Prevention & Investigation team supports to ensure we are continually meeting expectations
• Manage and responsible for the overall Anti-fraud & investigation Process
• Liaise with Superior; advising management of fraud related risks
• Responsible for maintaining daily and weekly reports
• Recommends system/policy/procedure changes to mitigate future fraud
• Recovers fraud losses
• Reviews fraud attacks to understand and address coverage gap
• Participates in quarterly and annual fraud loss forecasting exercises
• Develops insights and rules to deliver fraud loss plan
• Manages shifting network rules and liability requirements
• Uncovers and resolves process gaps throughout the company
• Provides alert support to address emerging threats
• Fraud Rule Management
• Fraud Operational Support
• Participates in operational forecasting and capacity planning
• Manages fraud case prioritization strategy to optimize return-on-investment
• Design/Update Monitoring & Reporting with help from Data Analyst
• Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
• Other duties as assigned

EXPERIENCE/SKILLS NEEDED

• Strong project management skills, with the ability to oversee multiple campaigns simultaneously
• Excellent communication and collaboration skills, with the ability to work effectively on cross-functional teams
• Investigative curiosity with strong critical thinking skills
• Proven ability to quickly learn new applications, processes, and procedures
• Proficient in Microsoft Excel, Outlook, Word, PowerPoint

QUALIFICATIONS NEEDED

• Bachelor’s degree in related field of study and/or relevant work experience
• Call center experience preferred
• 3+ years’ experience leading a team
• 1+ years’ experience in Fraud Management
• Computer savvy, utilizes technology to maximize efficiency
• Ability to multitask and work under pressure
• Must be organized and have excellent time management skills
• Great communication skills and keeps all informed
• Must be a team player

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance (and more)
• Hybrid work options
• Generous pet-related benefits and discounts
• Professional development opportunities and career growth
• Performance-based incentive awards
• 401k with company match
• Paid parental leave, surrogacy, and adoption benefits
• Unlimited Flex Time Off
• Education Reimbursement Program
• Working alongside a diverse group of collaborative and innovative team members
• Opportunity for growth and development across several areas of the organization

PetMeds/PetCareRX (“PETS”) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and help shape the future of our brand, creating memorable experiences for pet parents everywhere!

The Department Head has the discretion to hire personnel with a combination of experience and education which may vary from the above-listed qualifications.

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