PostJobMatches By WorkStaff USA is a leading staffing agency in the job placement industry, providing top-notch professionals to facilities across the country. Our team of experienced recruiters work together to match the best candidates with the right job opportunities.
Today we are hiring a fully Remote, Community Coach and Manager and in this role you will take full ownership of the member experience across onboarding, mastermind groups, online engagement, and in-person meetups.
This is a strategic and execution-heavy role for someone who thrives in creating WOW moments, building strong relationships, and motivating others to connect, share, and take action.
A core part of the role includes hosting group coaching calls with members, so candidates must have experience in both 1:1 and group coaching, backed by proven coach training or certification.
Key Responsibilities:
1. WOW Onboarding =An experience deliver of a high-touch onboarding experience for every new member that sets the tone for value and trust. Coordinate introductions, personalized resource delivery, and initial success planning. Ensure every member feels personally welcomed and connected from day one.
2. Facilitate Mastermind Groups Lead, schedule, and facilitate mastermind groups that deliver actionable insight and connection. Prepare agendas, moderate discussions, encourage follow-through, and capture learnings. Motivate members to show up consistently and contribute meaningfully.
3. Foster Online Community Engagement Maintain an active, positive presence in WhatsApp and forum-based groups. Prompt discussions, highlight member wins, and respond to questions to keep momentum high. Encourage quality contributions and create a sense of shared growth and celebration.
4. Organize In-Person Meetups Plan and coordinate local or national meetups that bring the community together face-to-face. Handle logistics, communications, and post-event follow-ups to build deeper relationships.
5. Drive Retention and Value Maintain regular touchpoints with members to ensure they feel supported and heard. Track reasons for disengagement and use this feedback to improve experience design. Encourage referrals and deepen relationships with high-value members.
6. Support Ethical, Value-Led Sales Influence Help members discover and move toward the right next step — including participation in our value estimate process and the Transitions Elite sale pathway — through value-led conversations and connections. Work closely with the sales team to surface warm opportunities based on trust and timing.
Who You Are:
A compassionate connector who naturally builds trust and loyalty. An exceptional facilitator who can lead powerful discussions and bring out the best in groups.
A strategic operator with strong organizational skills and personal accountability. A content-aware communicator who can capture key moments and wins for light social media use.
A continuous improver who looks for ways to make every member interaction more impactful.
An experienced community manager with a strong foundation in coaching or group facilitation — ideally trained in coaching frameworks that encourage insight, ownership, and peer-led breakthroughs.
A tech-savvy doer who leverages AI tools and CRM systems to streamline and scale.
Skills & Experience:
Experience building or managing high-value communities or mastermind groups. Strong communication and facilitation skills — with the ability to lead thoughtful discussions, ask powerful questions, and guide others without directing them. Familiarity with platforms like WhatsApp, forums, and CRM tools. Tech-forward and comfortable using AI-based tools and automation to enhance workflows.
A detail-oriented and proactive approach to project and event management. Background in member success, community leadership, or events is a plus.
Formal training or certification in coaching (life, executive, or business coaching) strongly preferred.
Core Values Relentless execution Go big Bold experimentation Open, honest, and positive relationships High standards and attention to detail Leading by example Accountability for results Continuous learning AI-first mindset
Why This Role Matters
This role is critical to creating a community that feels more like a privilege than a platform — one where each member experiences transformational value.
You won’t just be managing engagement; you’ll be owning the end-to-end experience, shaping the future of a thriving network, and turning relationships into results.
Location: Remote (PST preferred)
Reports To: Leadership Team
Schedule: 20 hours per week, any 2-hour overlap between 5:00–10:00 p.m. PST, Monday to Thursday, required for live events and team collaboration.
Skills and Certifications [note: bold skills and certification are required]
Community Management
Facilitation Event Coordination / Member Engagement Coaching Trained/Certified
Compensation Base Salary - USD $28,800 to $48,000
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