Job Description

about the job 

Position Description: Sales Lead & Keyholder, NYC Madison Avenue

Reports to: VP of Operations 

Location: New York, NY 

company overview

minnow is a founder-led, fast growing direct-to-consumer ("DTC") family lifestyle brand dedicated to creating quality products and inspiring special family experiences. Founded in 2016, our team is based in Charleston, SC. The company has focused on inspiring and encouraging family experience through classic and high-quality swim, and has recently expanded into additional children's, women's and men's categories. 

position overview

minnow is looking for an interim sales lead to run our Madison Avenue retail store through the end of 2025. The sales lead operates a profitable and service minded shop along with several part-time team members. Responsible for several aspects of store management including scheduling the part-time team and overseeing store operations to achieve sales, service, customer satisfaction, and profitability goals. Works closely with the minnow corporate team to ensure the right products are selected and displayed to produce profitability.

specific duties/responsibilities  

Sales & Service 

• Demonstrates extraordinary service by leading by example on the sales floor
• Ability to clientele and drive business by understanding the customers’ needs and wants for the whole family
• Always acts in the best interest of the customer and develops a VIC program to bring a personalized clienteling service to life
• Develops and executes strategies to drive business including incentives and events/activations 
• Possesses a high level of tenacity and flexibility with keen attention to detail Back of House Operations 
• Arrives on time and is floor-ready with a professional presence inline with the minnow brand standards 
• Maintains a visually enticing store that is neat, clean, and organized 
• Understands and executes on receiving and processing merchandise/inventory management
• Supports all operational duties i.e., managing cleaning, supply levels, etc.
• Operates business profitably and minimizes the potential for loss 
• Effectively implements policies and procedures and manages daily operations to maximize payroll efficiency 

Communication and Leadership

• Demonstrates ownership and accountability of retail store 
• Performs basic HR functions including scheduling 
• Responds promptly to internal and external communication 
• Interfaces with all levels of management and associates in a manner that promotes learning and respect 
• Fairly delegates responsibilities to the sales team 

Candidate Profile 

• High School diploma or equivalent combination of education and sufficient work experience
• 5+ years of retail experience; management experience a plus 
• Strong verbal and written skills 
• Shopify experience desired 
• Basic computer skills 
• Physical requirements: lift/carry/move 40 lbs minimum including fixtures and product
• Ability to work a flexible schedule including holidays, overnights, and weekends
• Effectively perform operational functions: open and close a store, register, and back-off management procedures 

Benefits 

• Competitive pay plus commission 
• Medical, dental, + vision insurance 
• Generous Employee Discount + Complimentary Product

Job Tags

Similar Jobs