Job Description

Store Manager

Job Summary

Location: Madison Ave. New York

Position: Store Manager

Reports to: VP, Sales

Who we are

Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can’t have modern technology comforts.

What we need

We are looking for a highly-organized and skilled Store Manager who is excited about joining a fast-growing company and contributing to the development of our brand. We are looking for a hands-on leader willing to roll up their sleeves and lead the way, partnering with our leadership team to support timely follow-through and execution of company directives & standards. Through advanced planning, time management, team development, and delegation you’ll create an inclusive environment embodying Wolf & Shepherd values & culture. You will provide actionable feedback in the moment to maintain good vibes, inclusion, and directive compliance driving individual & team performance. As well as ensuring a positive representation of the brand by utilizing business tools and market-specific insight to maximize results.

Job Type

This is a full-time, exempt position based onsite at our retail location on Madison Ave. in New York.

Tasks & Responsibilities

• Manage a team of store retail staff to create a disciplined culture that is focused on operational excellence.
• Lead by example: use company tools and personal leadership skills to create a strong selling culture and store environment that embody our core values.
• Enact solution-oriented change through personal observations and Leadership Team feedback.
• Guide store team on a weekly basis to showcase merchandising updates.
• Process in-store sales, returns and exchanges.
• Drive guest capture and retention; maintain up-to-date client information, requests, and product feedback.
• Analyze key business metrics to identify performance improvement opportunities.
• Utilize business tools as well as personal insight to drive results.
• Accountable for store results.
• Plan & execute in-store events in partnership with the leadership team.
• In-Store Fulfillment - Customer orders that need to be picked, packed, and shipped from a store.
• Receive Inventory - Receive scheduled shipment of products to a store.
• Cycle Counts - Perform inventory audits and discover any inventory discrepancies.
• Perform Adjustments - Adjust stock on hand at your store for various reasons.
• Execute regularly scheduled store Inventories.
• Cash Management - Track and account for cash procedures including, but not limited to: opening & closing cash registers, bank deposits, change orders…etc
• Ensure timely execution of company directives & initiatives.
• Ensure updates requested by the Visual Team are made through planning and delegation with the team.
• Translate and implement company directives to create engaging floor spaces.
• Maintain a neat and well-organized space to ensure seamless merchandise flow.
• Represent and reinforce the brand in a positive manner through strong visual presentation.
• Partner with the team daily to ensure the floor is fully restocked based on sell-through.
• Work in tandem with the Visual Team to maximize real estate, driving sales growth.
• Manage window and marketing updates.
• Champion high standards that empower others to excel within the store & company at large.
• Recognize and highlight individual & team performance.
• Collaborates, communicates effectively & builds trust.
• Understands when to take action and when to escalate.
• Embodies servant leadership.
• Drive and uphold our epic people-centric selling strategies & cultures.
• Partner with the store team to ensure opportunities for success are being addressed through timely touch bases.
• Create enthusiasm, passion, and a desire to excel within the store and company.
• Assess strengths & developmental opportunities of the team.
• Provide timely and actionable coaching & feedback.
• Manages conflict through thoughtful communication and partnership.
• Drive sales through effective scheduling protecting peak hours while staying within allotted hours.
• Source, recruit, and onboard a community of folks with a diversity of viewpoints, experiences, and backgrounds.

Requirements & Qualifications

Physical Requirements

• Available when we are open for business, including nights, weekends, and holidays.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

Qualifications:

• Minimum of 3 years experience in footwear sales.
• Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms.
• Possess an understanding of the local market to ensure the store is tailored to drive customer loyalty and sales.
• Passionate about building a brand with purpose and demonstrating advocacy through business.
• Strong attention to detail, follow-up and excellent organizational skills.
• Strong leadership skills to work cross functionally with all levels of internal management, vendors or clients.
• The ability to maintain a friendly and professional demeanor in a fast paced environment.
• Adept with technology and apps, including but not limited to Shopify, Google Suites and MS office, and familiar with industry-related blogs and feeds.
• Excellent interpersonal, written and verbal communication skills.
• Be comfortable in a highly dynamic entrepreneurial environment.

Perks and Benefits

We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package.

• Health, vision and dental benefits program
• 401(k) plan
• Paid time off and sick pay
• Wolf & Shepherd shoes and more

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