Operations Manager Job at Bebonia, Miami, FL

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  • Bebonia
  • Miami, FL

Job Description

E-commerce Operations Manager – Bebonia

Location: Hybrid Remote / Miami, FL

Job Type: Part-Time

Compensation: Competitive salary + performance-based incentives

About Bebonia

Bebonia is a fast-growing brand specializing in high-quality hair extensions. Founded in 2017, we have built a loyal customer base by offering premium products and exceptional service. Our team is dedicated to innovation, efficiency, and customer satisfaction. Learn more about us at

Our culture is fast-paced, collaborative, and rooted in a strong entrepreneurial spirit. We value accountability, problem-solving, and continuous improvement. We empower our team to take ownership of their roles and drive meaningful impact.

About the Role

As an Ecommerce Operations Manager , you will be the driving force behind our day-to-day operations, taking over key responsibilities from the founder/entrepreneur. Working partially remotely, you'll oversee our Shopify-based online store, manage our relationship with our external 3PL warehouse, and coordinate with our small team handling marketing, listings, and customer support.

Key Responsibilities 1. Business Execution & Strategy
  • Translate high-level business goals into clear, actionable plans.
  • Set company-wide goals and ensure all teams are aligned and accountable.
  • Monitor and drive key performance metrics across departments.
2. Customer Service Operations
  • Oversee the Customer Service team to improve CSAT (Customer Satisfaction) scores and reduce response times.
  • Optimize helpdesk software (e.g., Gorgias, Zendesk) to enhance efficiency.
  • Develop and execute strategies to increase customer retention and loyalty.
3. Operational Systems & Fulfillment
  • Manage and optimize our existing tech stack to improve inventory and order fulfillment efficiency.
  • Collaborate with 3PL partners and warehouse teams to ensure smooth fulfillment operations.
  • Ensure seamless coordination between marketing, sales, and supply chain to prevent inventory issues.
4. Marketing & Sales Coordination
  • Work with the Marketing team to ensure campaigns align with overall company goals.
  • Develop a system to accurately track and analyze Customer Acquisition Cost (CAC) and Lifetime Value (LTV), helping us gain a clearer understanding of our business economics and inform strategic decision-making.
  • Continuously monitor and optimize the online store’s conversion rates by identifying bottlenecks, testing improvements, and implementing strategies to enhance the user experience and drive more sales.
  • Optimize website, CRM, and eCommerce platforms for growth.
5. Financial Oversight & Budgeting
  • Work with Finance to monitor P&L, budgets, and forecasting to ensure profitability.
  • Optimize operational expenses while maintaining high-quality customer experiences.
  • Ensure accurate reporting and data-driven decision-making across teams.
6. Team Leadership & Accountability
  • Lead weekly leadership meetings to track progress on company initiatives.
  • Establish and enforce KPIs for each department (Customer Service, Marketing, Fulfillment, Finance).
  • Improve cross-department collaboration by implementing structured communication processes.
7. Risk Management & Problem-Solving
  • Identify operational bottlenecks and implement scalable solutions proactively.
  • Ensure compliance with eCommerce best practices and industry regulations.
  • Troubleshoot critical business challenges and provide data-driven solutions.
What We’re Looking For

✔ Proven experience as an Ecommerce Operations Manager or similar role in a high-growth eCommerce company.

✔ Strong leadership, project management, and problem-solving skills.

✔ Ability to execute vision and hold teams accountable for performance.

✔ Experience in eCommerce, retail, beauty, or hair industry (preferred).

✔ Data-driven mindset with experience using KPIs, dashboards, and financial reporting.

✔ Excellent communication, organization, and decision-making skills.

✔ Familiarity with Shopify and eCommerce operations best practices.

Why Join Bebonia?

✅ Work directly with the Founder to scale an exciting brand.

✅ A high-impact role where you can make a real difference.

✅ A culture of innovation, speed, and accountability.

✅ Competitive salary + performance-based incentives.

How to Apply

Send your resume and a brief note on why you’d be a great fit to [email protected] with the subject: Ecommerce Operations Manager Application – [Your Name] .

Job Tags

Part time,

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